FAQ



Frequently Asked Questions (FAQ)

  1. What shipping options do you offer?

We offer Economy, Standard and Express shipping within the United States. You can choose the preferred shipping method at checkout.

  1. What are your shipping rates?

Economy Shipping:

  • Orders $0.00 - $15.99: $5.00
  • Orders $16.00 - $34.99: $3.00
  • Orders $35.00 and above: Free Shipping

Standard Shipping:

  • Orders $0.00 - $15.99: $6.50
  • Orders $16.00 - $34.99: $4.75
  • Orders $35.00 and above: Free Shipping

Express Shipping:

  • Orders $0.00 - $15.99: $10.00
  • Orders $16.00 - $34.99: $8.00
  • Orders $35.00 and above: $5.00

 

  1. How long does it take to receive my order?

The delivery times include both production and shipping times. Production time varies by print provider, typically taking 1-7 business days. Once your order is produced, shipping times are as follows:

  • Economy Shipping: 5-8 business days
  • Standard Shipping: 3-4 business days
  • Expediated Shipping: 1-2 business days

 

  1. Do you offer international shipping?

Currently, we only ship within the United States.

  1. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your orders until it arrives. Once your order is shipped, you will receive a confirmation email with tracking information.

  1. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at elle@novelpaws.com. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order is already in production or has been shipped.

  1. What is your return policy?

We want you to be completely satisfied with your purchase. If you have any issues with your order, please contact us at elle@novelpaws.com within 30 days of receiving your item, and we will assist you with the return process.

  1. How can I contact customer support?

If you have any questions or need assistance you can contact us at elle@novelpaws.com. We are here to help!